WCMSoar Session 1: Conflict ManagementTuesday, November 23rd 2021
5:00 PM to 6:00 PM
Leadership requires ability to build consensus and execute timely action with others who may hold different perspectives. The management of tension, conflict, ambiguity, and radical difference between ourselves and others is one of the core skill sets of competent executives. Times of disruption, like the current COVID pandemic, require a concerted action around a collaborative outcome and highlight the need to build the skills of establishing trust, conflict de-escalation, and conflict resolution.
This workshop will help participants map, understand, and, where applicable re-design how they communicate and relate to others in difficult interpersonal situations. Each person will get an opportunity to discover their own conversational pattern and have a chance to alter and practice their new behavioral blueprint.
Maja Djikic, Ph. D. is an Associate Professor and the Director of the Self-Development Laboratory at the Rotman School of Management, University of Toronto. She is a psychologist specializing in the field of personality development. Her work examines means of developing a congruent and flexible self. She has been a post-doctoral fellow with the Desautels Centre for Integrative Thinking at the Rotman School of Management, and Psychology Department at Harvard University. She has published more than 30 articles and book chapters in the area of personality development. Her research has been featured in The New York Times, Salon, Slate, The ScientificAmerican Mind, and many other media outlets. At Rotman she teaches executives in Advanced Health Leadership Program, UHN’s Academic Hospital Leadership Academy, EMBA for Health and Life Sciences, and the Sunnybrook Leadership Institute. In the non-health sector, her previous client engagements also include Facebook Inc., McKinsey & Co., Deloitte, Eli Lilly, CSL Behring, Sunlife Financial, RBC, TD, Aird & Berlis LLP, Hyundai Canada, & Microsoft Canada.