WCMElevate Session 3: Conflict Management and Resolution

Wednesday, February 16th 2022
5:00 PM to 6:00 PM
Virtual Program, ON

WCMElevate Session 3 | Difficult Conversations

The management of tension, conflict, ambiguity, and radical difference between ourselves and others is one of the core skill sets of competent executives. This module will help participants map, understand, and, where applicable re-design how they communicate and relate to others in difficult interpersonal situations. Participants will practice how to apply principles of building trust, conflict de-escalation, and conflict resolution, in situations involving differences of perspectives when a collaborative outcome is essential.

Learning Outcomes:

  • Participants will learn about verbal and non-verbal elements of interpersonal trust
  •  Participants will learn about cognitive fallacies that lead to unproductive conversations
  • Participants will learn the technique of assertive inquiry
  • Participants will learn to work with ladder of inference
  • Participants will learn how to discuss the ‘undiscussable’– emotions and attributions

*Please note this event is for program participants only. To learn more about our WCMElevate Program, please click here.

​Maja Djikic, Ph. D

Instructor

Maja Djikic, Ph. D. is an Associate Professor and the Director of the Self-Development Laboratory at the Rotman School of Management, University of Toronto. She is a psychologist specializing in the field of personality
development. Her work examines means of developing a congruent and flexible self. She has been a post-doctoral fellow with the Desautels Centre for Integrative Thinking at the Rotman School of Management, and Psychology Department at Harvard University. She has published more than 30 articles and book chapters in the area of personality development. Her research has been featured in The New York Times, Salon, Slate, The Scientific
American Mind, and many other media outlets. At Rotman she teaches executives in Advanced Health Leadership Program, UHN’s Academic Hospital Leadership Academy, EMBA for Health and Life Sciences, and the Sunnybrook Leadership Institute. In the non-health sector, her previous client engagements also include Facebook Inc., McKinsey & Co., Deloitte, Eli Lilly, CSL Behring, Sunlife Financial, RBC, TD, Aird & Berlis LLP, Hyundai Canada, & Microsoft Canada.

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