Director, Financial Reporting - FSSC

Posted 30 April 2024

Director, Financial Reporting - FSSC at Manulife

Member Services Full-time Waterloo

Experience: Senior-Level
Education Required: University degree or equivalent experience in business, finance
Accounting designation (CPA)
Salary Range: Not Specified

Close date: 24 May 2024

Apply now

Position Description

The Canada Segment Financial Reporting Shared Service Centre (FSSC) is a dynamic team of high-energy Finance professionals who act as trusted advisors to the Canadian Segment business divisions and the Finance leadership team.

Reporting to the AVP, FSSC, the Director, Financial Reporting is responsible for leading and inspiring a team in producing quality financial packages for the Group Insurance and Canadian Annuities businesses. The Director will be responsible for managing the team through the monthly and quarterly reporting of financial results and analysis and provide insight into the key drivers through written commentary. To be successful, the Director must build strong relationships with all levels and fields throughout the global company including the Group Insurance and Canadian Annuities finance teams. The Director will also be responsible for Canadian segment accounting/reporting processes, including balance sheet account attestations.

If you have a commitment to understanding the “why” and a curious nature; if you have an innovative spirit; if you take pride in high quality work, and love leading high energy professionals – then this may be the role for you!


  • As a key finance partner for the CFO of Group Insurance and the CFO of Individual Insurance, you will be responsible to optimize resources to fulfill the company vision and deliver quarterly and annual financial reports in accordance with the close schedule. Ensure adequate planning for the successful delivery of quality data and oversee adjustments as required. Provide valuable financial analysis and clear, concise commentary on results for a wider audience.
  • Establish effective relationships by building trust and credibility with Finance management across the Canadian Segment particularly the Business Unit CFOs and their teams.
  • Ability to communicate in a simplified and concise manner.
  • Maintain the high standards and spirit of the FSSC Service Level Agreement in interactions with Business Unit and Finance clients and in the leadership of the team.
  • Demonstrate advanced knowledge regarding technical aspects of work. Able to review data for reasonability and identify root causes and drivers of the results.
  • Maintain a strong control environment and ensure that SOX controls continue to effectively mitigate risks.
  • Use appropriate judgment in dealing with issues and requests, demonstrating the ability to effectively prioritize work, balance resource requirements and determine solutions.
  • This role requires strong technical understanding of valuation complexities and familiarity with IFRS 17.
  • Working with various business partners, champion the development and implementation of the CAO transformation goals.
  • Build effective business partnerships with leaders and staff of other teams and SSC’s, including the Expense COE, ASSC, Tax and Group Controllers.
  • Develop standard methodologies in policies, processes, and controls. Demonstrate commitment towards continuously updating knowledge and skills.
  • Play a key role as part of the FSSC leadership team in the achievement of FSSC and segment-wide projects, the goals of operational improvement and standard methodologies in financial reporting.

Leadership and Team Development

  • Provide strong, proactive leadership and coaching to a team of financial professionals. Identify strengths and needs of team members and allocate work to ensure accurate and timely completion of assignments within established quality standards.
  • Foster an environment where employees share insights and generate ideas, to become more innovative and add new value for the customer in everything we do.
  • Build talent capability and engage employees through focused career discussions and providing ongoing feedback and active consistent coaching to improve performance.
  • Maintain an environment that motivates and recognizes individuals by communicating and celebrating small wins and large accomplishments when our values are demonstrated.
  • Make decisions regarding employment, compensation, performance appraisals, training and development.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile mindset to influence and implement change to improve outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build, and document solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up with confidence.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

Required Skill / Experience

What we are looking for

  • Accounting designation (CPA) with 8+ years of relevant experience in progressive accounting roles (Life Insurance experience a definite asset)
  • University degree or equivalent experience in business, finance
  • Strong interpersonal skills with the ability to collaborate, negotiate, and influence effectively
  • Self-starter; work independently, particularly in the area of using sound, independent judgment, problem-solving and analytical skills
  • Actively motivates and contributes to building team member capabilities by adjusting their leadership style to each individual/situation
  • Results-oriented, able to lead expectations, work under tight timelines and handle challenging priorities
  • Excellent customer focus and commitment to quality
  • Demonstrated leadership skills to inspire, engage and provide clear direction to staff while coaching and motivating to achieve objectives
  • Strong business acumen with ability to communicate complex financial concepts and results in a clear, concise, easy to understand manner (verbal & written).
  • Ability to challenge the status quo and deliver new/innovative improvements to the financial processes.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Waterloo, Ontario

Salary range is expected to be between
$98,400.00 CAD - $177,120.00 CAD

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