Chief Operating Officer

Posted 15 March 2024

Chief Operating Officer at Greater Toronto Airports Authority (GTAA)

Corporate Services: Operations Full-time Toronto

Experience: Senior-Level
Salary Range: Not Specified

Close date: 13 May 2024

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Position Description

Greater Toronto Airports Authority (GTAA)

Chief Operating Officer

The Greater Toronto Airports Authority (GTAA) operates Toronto Pearson International Airport—the largest airport in Canada, among the top five gateways into the United States, and one of the world's most internationally connected airports. Recognized by the Airports Council International (ACI) as the “Best Large Airport in North America serving more than 40 million passengers” for the sixth time, GTAA is poised to accelerate its transformative journey. At this vital juncture in Pearson’s evolution—and at the inception of an exciting and massive infrastructure program that will be revered by the industry—the organization is steadfastly committed to the provision of an exceptional passenger experience, continuing to be a central artery for global travel, and manifesting the ‘airport of the future.’ Leveraging Toronto's status as one of the fastest-growing cities in North America and the world's most multicultural centre, GTAA will continue to harness this status and diversity to further position Pearson as the premier gateway for travelers worldwide.

This is an exciting time for GTAA, a time marked by innovation and growth. In light of this, GTAA is seeking applications for the position of Chief Operating Officer (COO)—a position that will play a central role in delivering the organization’s many and varied strategic aspirations.

Reporting to the President and CEO, the Chief Operating Officer (COO) is accountable for leading all aspects of GTAA’s safe and efficient 24/7 operations. In partnership with their Executive Team peers, the incumbent is responsible for the development and fulfilment of GTAA’s Strategic Plan, which includes transforming and elevating the customer experience, forging strong and flexible operational efficiency, creating financial resiliency, driving innovation, and developing a high-performing and resilient workforce and culture. They will also play a pivotal role in the organization’s large-scale transformative capital program now underway, ensuring operations in connection with the program are smooth, safe, and efficient. Of note, the COO is responsible for improving airport flow and processes, which is connected to the development and execution of a passenger-focused strategy, all while fostering excellence at the airport—daily—as the organization pursues its long-term objectives. The Chief Operating Officer leads an experienced Operations leadership team and plays a pivotal role in shaping management decisions throughout the organization, thereby contributing significantly to GTAA’s overall success.

Required Skill / Experience


Among the qualifications being sought in candidates, the incoming COO must have a deep and abiding commitment to advancing reconciliation, equity, diversity, and inclusion in all its forms and must believe, intrinsically, in the importance of leading with curiosity and welcoming ideas that can later be synthesized and turned into possibility. While all candidates are encouraged to apply and, in so doing, share how they see themselves adding value to the GTAA environment, the following credentials and/or experiences are seen as possible markers of the candidates most likely to realize success in the role: A) a degree from a recognized university, preferably in an area that relates to aviation, transportation, business, public administration, or engineering; B) a C-suite leadership tenure in the aviation and/or in an airport-related industry, notably gained within a regulated or complex environment accustomed to navigating high levels of public scrutiny; C) experience leading an airport Operations division or adjacent portfolio, preferably against the backdrop of a large-scale capital construction program; D) an inspiring leadership style and collaborative nature, thereby ensuring synergy and connection with the organization’s current Executive Team as well as the staff members working in the Operations division; and E) a reputation for being a highly adaptable leader, someone who makes sound decisions expeditiously, delegates effectively, and moves at scale.

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