Job

Chief Information Officer

Posted 08 March 2024

Chief Information Officer at Canadian Western Bank Financial Group

Information Technology Full-time WCM Prairies

Experience: Senior-Level
Education Required: Undergraduate degree in Computer Science, Commerce, or Business Administration.

MBA (considered an asset).
Salary Range: Not Specified

Close date: 06 May 2024

Apply now

About CWB Financial Group

CWB Financial Group (TSX: CWB) (“CWB”) is the seventh largest Schedule I bank in Canada measured by market capitalization, and is the largest Canadian bank headquartered in Western Canada.

CWB is a diversified financial services organization that provides specialized service across Canada in business and personal banking, equipment financing, trust services, and wealth management. CWB is the relationship-focused boutique bank for business owners across Canada; recognizing that Canadian businesses need a certain kind of bank – one that’s quick to act, easy to trust, and filled with thoughtful people who understand their needs. Small and medium-sized businesses are the engine of Canada’s economy, and CWB strives to know their struggles and live their triumphs.

CWB is unwavering in its commitment to being the only bank in Canada with a strategic focus on meeting the unique needs of Canadian business owners and is driven to be a financial services partner that can anticipate client needs; one that is responsive and flexible in ways no other bank can match. Clients come to the organization expecting a bank and end up finding a partner obsessed with their success.

Values

  • People First
  • Relationships Get Results
  • Embrace the New
  • The How Matters
  • Inclusion Has Power

People and Culture

CWB’s emphasis on its people is a core competitive strength, and the organization is committed to remain a career destination choice for top talent. CWB’s people-first culture was most recently recognized through its selection as one of the 50 Best Workplaces™ in Canada in 2023 by Great Place to Work Canada®; CWB was also recognized as one of the Best Workplaces™ for Mental Wellness in 2021. CWB was selected as one of the Best Workplaces™ with Most Trusted Executive Teams by Great Place to Work Canada® for their 2024 list and is a four-time recipient of Waterstone’s Canada’s Most Admired™ Corporate Cultures award.

An Inclusive Environment

CWB takes an inside-out approach to diversity and inclusion and is committed to being an equitable employer. The organization has an active ethics program, mandatory ‘Respect in the Workplace’ and unconscious bias programs, comprehensive policies related to employment equity, and an ongoing strategy to ensure inclusion and diversity thrives at CWB.

Some key highlights include:

Employee Represented Groups (ERGS) play a pivotal role in creating inclusion, learning opportunities, and employee-owned initiatives that positively impact engagement. ERGs provide CWB team members with a formal structure to support their unique needs related to personal and identifying characteristics, including visible and invisible identities or qualities. Today, 11 robust employee communities are operational at CWB, with one in three employees being a member of one or more ERGs.

To learn more, we encourage candidates to read CWB’s annual Employment Equity Report, which provides further insight regarding the organization’s equity, diversity and inclusion programs and practices.

Strategy

Strategic Direction

  • Provide an unrivaled client experience tailored for business owners and their families.
  • Offer an engaging employee experience and culture for inclusive and performance-driven teams.
  • Deliver an efficient and resilient business that drives sustained growth of CWB’s profitability.

Strategic Priorities

With a proven business model, performance-driven teams, and client-focused culture, CWB’s strategic investments will accelerate the growth of full-service client relationships, position CWB as a destination for top talent, and meaningfully expand returns for its investors.

CWB’s investment priorities will enhance the company’s ability to achieve the following key objectives:

  • Continue to augment our digital and payments platform and cash management tools for clients.
  • Deliver elevated wealth management and personal banking for business owners and their families.
  • Streamline our operating model and processes for greater efficiency and faster turnaround for clients.
  • Expand our addressable market across Canada, including further market penetration in Ontario.
  • Continue to grow and diversify funding with low-coast branch-raised deposits.
  • Optimize capital allocation to deliver strong, sustainable risk-adjusted returns.

Build On Our Strengths

  • Personalized service, specialized industry expertise, customized solutions, faster response times.
  • Create Unique Value
  • We deliver boutique, full-service client experiences through a range of in-person and digital channels.

Position Description

Reporting to the President & Chief Executive Officer, the Chief Information Officer (“CIO”) provides leadership and ensures continued development across CWB’s technology services, enterprise data management, and information security functions.

The CIO is responsible for the development and execution of current and long-range strategic projects and initiatives, including strategies for CWB’s technology, information management, and information security. Recognizing the fundamental role that technology, data, and process play in the organization’s future success, the CIO understands the critical need for protection of these dynamic enterprise assets and drives a forward-thinking strategic approach that aligns with CWB’s evolving needs, while acting as a representative of CWB at the executive level.

Key Responsibilities

  • Strategy Development and Execution
    Develop the organization's overall strategic plan alongside CWB's Executive Management team, creating mid to long-term business plans and driving their effective implementation.
  • Build and execute on a forward-thinking strategic plan for CWB's information technology that aligns with the company's evolving needs.
  • Partner closely with business leaders, provide thought leadership and direction for the development and delivery of strategic digital capabilities across CWB.
  • Bring a strong perspective on trends in the market and innovative industry best practices for CWB as it relates to technology, information management, and information security, and ensure the organization remains competitive in the market.
  • Ensure the delivery of consistent, strong execution across the organization; developing and implementing a systems architecture plan that is service oriented, aligned with market and industry best practice, and delivers the functionality needed to meet evolving business needs.

Business Growth and Market Trends

  • Bring a strong perspective on trends in the market and innovative industry best practices for CWB as it relates to technology, information management, and information security, and ensure the organization remains competitive in the market.
  • Develop and implement a systems architecture plan that is service oriented, aligned with market and industry best practice, and delivers the functionality needed to meet evolving business needs.

Technology Oversight: Procurement, Compliance, and Enterprise Risk Management

  • Ensure the effective and timely acquisition, installation, maintenance, support, and control of all supported information technology, including voice, data, network, desktop, application, and card services.
  • Provide executive oversight and approval for all hardware and software used across CWB.
  • Ensure appropriate information and technology security controls are in place and in compliance with applicable policies and methodologies to safeguard the organization's data, equipment, applications, and premises.
  • Partner with the procurement function to develop and implement an effective vendor management approach for technology providers, leveraging economies of scale and procurement best practices.
  • Drive a comprehensive and up-to-date disaster recovery strategy and business continuity plan for CWB’s technology and data CWB’s technology, data, and key processes.
  • Partner with enterprise risk management to build, monitor and respond to three lines of defence and enterprise risk management requirements, including but not limited to a robust cyber security and third-party risk mitigation, protection, and response plan.
  • Implement the policies, processes and tools needed to meet requirements laid out by the Office of the Superintendent of Financial Institutions (OSFI), as well as other applicable regulatory bodies as they relate to technology and data infrastructure.
  • Support risk and compliance awareness and commitment throughout CWB.
  • Provide ongoing direction, ensure strong leadership, and manage expenditures within the limits delegated by the President & Chief Executive Officer for information technology services, enterprise data management, and information security.

Data Management and Governance

  • Partner and proactively engage and communicate with a broad range of internal stakeholders to drive effective, positive, and lasting technology and data management impact.
  • Champion effective data management and governance processes across CWB, demonstrating an overarching accountability for the management of data as a key asset of the Bank.
  • Provide ongoing direction, ensure strong leadership, and manage expenditures within the limits delegated by the President & Chief Executive Officer for information technology services, enterprise data management, and information security.
  • Develop and implement a robust enterprise data management strategy for CWB, including data warehousing and business intelligence capabilities that meet the needs of client partners, identify business opportunities, provide insight, reduce risk, and improve efficiency, and data quality.

Team Management and Culture Development

  • Drive a high-performing, open and engaged organizational culture that promotes CWB’s values.
  • Support initiatives aimed at hiring, training, and rewarding talent to achieve the objectives of the strategic plan.
  • Promote equity, diversity, and inclusion throughout the organization and when engaging in all operations.
  • Drive a strong focus on talent management across assigned areas of responsibility, establishing key successors in place for all senior level and/or critical positions.
  • Provide responsive, positive, and constructive leadership coaching, mentorship, and direction to direct reports as well as all team members.

Stakeholder Relationship Development

  • Proactively collaborate with and build credible, trusting, and candid relationships with several groups, including the Board of Directors, Executive Committee, Senior Leadership Council, key vendor partners, and other business and support leaders. Provide executive leadership to the teams reporting into these groups.
  • Enhance the presence and reputation of CWB with key stakeholders, including influential leaders in industry groups and communities where the CWB is represented, as well as in digital and online communities.
  • Act as a representative of CWB and role model for employees; embrace the organization’s Code of Conduct and values in all aspects and establish oneself as a trusted leader to which team members can bring forward issues or concerns.

Reporting Lines and Key Relationships

The CIO reports to the President & CEO and has several direct reports, including:

  • Chief Information Security Officer
  • Vice President, Information Security, Business Enablement
  • Vice President, Information Security, Business Solutions
  • Vice President, Information Management
  • Senior Assistant Vice President, Information Security, Strategic Initiatives

Additionally, the CIO has several key relationships and contacts, including:

  • Executive Committee members
  • Board of Directors and the Risk and Audit Committees of the Board
  • CWB’s senior leadership council
  • Banking Centre leaders and other mid-level business and corporate office leaders
  • Information Security team members
  • Technology partners and service providers
  • Business, government, and investor communities

Required Skill / Experience

The CIO brings 15+ years of senior management experience delivering information technology services within a complex, dynamic environment, preferably within the financial services sector. The successful candidate brings a deep understanding of fiscal management, a sound knowledge of risk management, and depth of expertise in large-scale, end-to-end strategic planning and implementation.

A collaborative, innovative leader, the CIO has a proven track record in leading and developing a dedicated, diverse team through change, providing a clear sense of direction while remaining respectful of their team’s individual capabilities.

The CIO builds strong relationships with diverse stakeholder groups, leveraging their strong interpersonal skills to mentor and motivate their team, driving engagement in line with CWB’s values and business objectives. Able to thrive in a fast-paced environment, the CIO handles a multitude of tasks tactfully and strategically with both grace and humour.

Key Qualifications

Professional Experience

  • 15 years+ of senior management experience delivering information technology services within a large, complex environment, preferably within the financial services sector.
  • Demonstrated experience leading and implementing strategic business plans, and adept at managing organizational change and seizing opportunities for growth.
  • Strong track record of vendor/partner selection and management.
  • Strong knowledge of fiscal management and responsibility, and a sound understanding of risk management.
  • Experience organizing teams around a dynamic strategy in an evolving environment.
  • Large-scale, end-to-end strategic planning and implementation experience, including risk, benefit, and opportunity analysis.
  • Demonstrated experience leading large-scale, end-to-end, process improvement initiatives that deliver client experience and simplification outcomes.
  • A track record of leading and developing a dedicated, creative, and diverse team of seasoned leaders.
  • Experience preparing and working with multi-million-dollar budgets and proposals.
  • Experience forging strong relationships with multiple divisions and/or business units and relating well to people of all backgrounds and at all levels.

Personal Attributes

  • Capable of thinking and planning strategically and effectively in a diverse, dynamic environment.
  • An innovator, with a proven ability to challenge traditional thinking and offer new ideas.
  • Strong business knowledge, initiative, and negotiating skills.
  • A customer, client, and partner-focused outlook.
  • A deep commitment to promoting and supporting an inclusive and diverse environment; emphasising equity, diversity, and inclusion in all operations.
  • Open to and skilled at leading teams through change.
  • Strong planning, organizational, and analytical skills.
  • Demonstrated capabilities to research and engage with marketplace competition.
  • Excellent judgement and decision-making skills.
  • Exceptional interpersonal and communication skills (written and verbal).
  • Effective leadership skills, with a strong focus on mentoring and motivating a team of professionals.
  • Highly collaborative and open leader; respectful of the capabilities and independence of employees while providing them with a clear sense of direction.
  • The ability to handle a multitude of tasks simultaneously and to thrive, with grace and humour, under pressure.

Education

  • Undergraduate degree in Computer Science, Commerce, or Business Administration.
  • MBA (considered an asset).

What is your reaction to the fact that the 61st session of the Commission on the Status of Women will be chaired by a man?