Account Manager Financial Integrity & Controls

Posted 30 April 2024

Account Manager Financial Integrity & Controls at Manulife

Member Services Full-time Waterloo

Experience: Mid-Level
Salary Range: Not Specified

Close date: 24 May 2024

Apply now

Position Description

As an Account Manager representing a Shared Service Team; you will have a unique opportunity to learn, reconcile and improve balance sheet reconciliation across the Affinity, Group Benefits, IIC, GIP, and IGP Operations while building strong relationships with our business partners.

Prime responsibilities will include a forward thinking approach to the daily balance sheet management, aligned with team goals meeting our audit and business partner commitments.


  • Balance Sheet management including, account reconciliations, determining best course of clearing outages and resolving outages in short turnaround time.
  • Be a Change Agent by understanding the business process flows and the relationship to the balance sheet to contribute to the end-to-end process flow mapping and accounting model documentation.
  • Bring forward new ideas and changes to improve the quality of the balance sheet clearing.
  • Communicated areas of risk to Financial Integrity and Control (FIC) Leader within a 10-day timeframe.
  • Meet deadline commitments with accuracy demonstrating knowledge, and risks within balance sheet reconciliation.
  • Create business partner relationships to influence clearing of the balance sheet and operational improvements to prevent account outages.
  • Support and meet team goals and objectives through active engagement participation and team functions.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile mindset to influence and implement change to improve outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build, and document solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up with confidence.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

Required Skill / Experience

What we are looking for

  • Strong analytical skills
  • Proven self-starter with the ability to work independently.
  • Continuously challenges the status quo.
  • Strong interpersonal skills and excellent communication skills both written and verbal.
  • Proactive in implementing and owning the processes and controls.
  • Excels in a team environment interacting with both business and finance colleagues globally.
  • Prior experience in Affinity, Group Benefits, IIC or GIP with a financial mentality is an advantage.
  • Prior experience with Lawson, Jets, Dart, & Trecs is an advantage.
  • Graduate of Finance or Business course is preferred but not mandatory.
  • Proven ability to thrive in a fast-paced, impactful, and collaborative team environment while managing multiple, constantly evolving priorities and ad-hoc requests.
  • Comfortable with MS Excel
  • Experience in Mainframe, AWD, MS Access, SQL data server, and Power BI would be an advantage.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.
Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

Primary Location
Waterloo, Ontario

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